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iPads @ ECPI University: Troubleshooting & Passwords

This guide will help you set-up, use, troubleshoot, and return your University-issued iPad.

Contents

Use the information on this page to help troubleshoot your iPad. If you are still experiencing issues after using the information on this page, take the iPad to your Campus IT staff. This page includes:

App Not Functioning Properly I Forgot my Apple ID
Disabled Apple ID and iTunes Account iPad Not Functioning Properly
Disabled iPad Resetting a Passcode
I Forgot my Password Resetting an Apple ID Password

I Forgot my Password

First things first...

There are two different "passwords" that can be associated with an iPad. The first is called a passcode and you use this to open or unlock your iPad.

 Passcode Screen

The second password is the one associated with your Apple ID and used when you download an app from the App Store or access your iCloud account. 

So, did you forget your passcode or your Apple ID password? Use the appropriate box below to get help!

 

Resetting a Passcode

If you need to change your passcode AND you still remember your current passcode:

  • tap Settings
  • tap Passcode
  • tap Change Passcode

This will allow you to change your passcode. Remember that the University requires your passcode to be at least 6 characters and contain letters and numbers.

If you do not know your current passcode, see your Campus IT department. They may be able to change your passcode using the Meraki software. If they are unable to use Meraki, the passcode can still be reset, but you should be prepared to lose all data that has not been backed up using iCloud. 

Resetting an Apple ID Password

If you forgot your Apple ID password:

  • Go to iforgot.apple.com from a web browser such as Chrome or Safari
  • Enter your current Apple ID and click Continue

The next steps will depend on your account settings. You may be asked to:

  • Reset using a phone number and access code
  • Reset with an email to your Apple ID email address
  • Reset using security questions

Follow the prompts to reset your Apple ID password.

Credit card on your account?

When you are issued an ECPI iPad for academic use, you are encouraged NOT to add credit card information.

If you have added a credit card but then it expires, you may get a message that your Apple ID and iTunes account have been disabled, you have two options:

  • Purchase an Apple Card where they are sold
  • Put an active credit card on file

For more information, contact Apple: https://support.apple.com/en-us/HT208856

App Not Functioning Properly

If you have an app that is frozen or otherwise not functioning properly:

  • Close the app using the process shown in the video below
  • If that doesn't solve the problem, turn the iPad off and back on
  • If you are still experiencing problems, uninstall and re-download the app

iPad Not Functioning Properly

If your iPad is frozen or not functioning properly you should:

  • Turn the iPad off, wait for at least 30 seconds, and turn the iPad back on
  • If that did not solve the issue, hold the Sleep/Wake button and the Home button until you see the Apple logo

If you are still experiencing problems, take your iPad to your Campus IT staff.

Disabled iPad

If your iPad has been disabled, use the video below to plug in to iTunes and restore the device. This normally occurs if the wrong passcode has been entered too many times on the device. You will lose any information that was not backed up to iCloud. 

I Forgot my Apple ID

Your Apple ID is an email address. If you have access to your device, you can see what your Apple ID is through the settings app under iCloud or the iTunes and App Store. If you do not have a device connected to that Apple ID, you can recover your Apple ID here.